The Grand Egyptian Museum (GEM) created and designed (website) as an interface to support the museums mission of sharing the remarkable heritage of the ancient Egyptian civilisation and to provide information regarding GEM programmes and services.

By browsing and using this website, users are agreeing to comply with and be bound by the following terms and conditions. These terms and conditions together with GEM Privacy Policy apply to user of this site. They may be revised at any time as needed and for this reason users are encouraged to periodically review terms and conditions.

The following rules and regulations are established to ensure the safety of visitors, staff, and artefacts, and to maintain a respectful and enjoyable environment for all at the GEM.

By entering the premises, visitors agree to abide by these regulations and to follow any additional instructions issued by GEM staff.

General Policies

• Outside food and beverages are not permitted on the premises.
• The consumption of alcohol or drugs is strictly prohibited within the GEM.
• Smoking is prohibited throughout the museum, except in specifically designated outdoor areas.
• Visitors must behave respectfully at all times. Disorderly, aggressive, or offensive behaviour, including loud, disruptive, or abusive language, will not be tolerated and may result in removal from the premises without refund.
• Appropriate attire is required at all times.
• Visitors are not permitted to remove their shoes, lie down on benches or the floor, or engage in conduct inconsistent with the dignity of the museum environment.
• Visitors must not litter, damage, or deface any part of the GEM’s facilities, furniture, or landscaping.
• Visitors must follow all posted signs and the instructions of GEM staff.
• Visitors consent to being photographed or filmed during their visit. The GEM reserves the right to use such images for marketing and promotional purposes.
• Visitors agree that their personal data may be used for promotional, marketing, and commercial purposes in accordance with applicable laws and regulations.
• Visitors and their belongings are subject to inspection prior to entering the museum.
• Visitors may be required to present their ticket at any time during their visit.
• Visitors are not permitted to remain in the museum outside official operating hours without prior authorization from GEM management.
• Commercial, marketing, advertising, promotional, fundraising, or signature collection activities are not permitted without prior written approval from GEM management.
• Ticket sales may stop up to one hour before the official closing time or earlier if the museum reaches full capacity.

Prohibited Items

To maintain safety and protect the collections, the following items are not allowed inside the GEM:

• Large bags, backpacks, luggage, or parcels exceeding 40 × 40 cm. These must be stored in the designated areas before entering.
• Bags or luggage deposited in storage must be retrieved on the same day and before museum closing time; the GEM is not responsible for items left beyond that period.
• Weapons, sharp objects, or hazardous materials (e.g. knives, scissors, firearms, screwdrivers).
• Musical instruments.
• Animals or pets.
• Advertising banners, placards, or signs, unless expressly approved by GEM management.
• Folding seats or personal seating, unless permission has been granted by GEM security.
• Umbrellas and similar items, which must be left in the designated areas.
• Spray paint cans or aerosol-based paints that could damage museum property.
• All bags and belongings may be subject to inspection at any time by GEM security.

Inside the Galleries

Visitors are requested to conduct themselves with care and consideration within the museum’s galleries:

• Do not touch any artefacts, displays, or showcases.
• Food and drinks (except small water bottles) are not permitted.
• Flashlights, laser pointers, and flash photography are prohibited.
• Live streaming and the use of audio devices are not permitted.
• Please speak quietly and avoid obstructing pathways or other visitors’ views.

Families with Children

• Children must be accompanied by an adult at all times while inside the GEM.
• Children under 15 must be accompanied by an adult at all times.
• Running, rough play, or any activity that may cause disturbance, injury, or damage to exhibits is strictly prohibited.

Photography & Filming

• Personal, non-commercial photography and videography are permitted within the GEM.
• The use of the following equipment is prohibited: Tripods, monopods, selfie sticks, drones, external lighting, and live-streaming devices.
• Flash photography is not permitted.
• Please refrain from photographing other visitors or GEM staff without their consent.
• Commercial photography or videography (including for television, cinema, advertising, or documentary purposes) requires prior written approval from the GEM and payment of the applicable fees.
• Only mobile photography is permitted inside areas where cameras are restricted.

Sketching Regulations

Visitors wishing to sketch in the galleries must observe the following:

• Only pencils may be used; pens and markers are prohibited.
• ⁠Sketchbooks must not exceed 45 × 60 cm (18 × 24 inches).
• ⁠Visitors must not obstruct pathways or disrupt the movement of other guests.
• ⁠Care must be taken to avoid contact with display cases or artefacts.

Emergency Procedures

In the event of an emergency, visitors must follow the instructions of GEM staff immediately.

• In the event of an earthquake, move away from large sculptures, display cases, and any unsecured objects.
• In the event of fire or other emergencies, follow the designated evacuation routes and await staff guidance.

Disclaimer of Liability

• The GEM is not responsible for the loss or damage of personal belongings, or for any injuries sustained during a visit to the premises.
• Visitors are responsible for their own safety and conduct throughout their time at the GEM.

Ticketing Terms & Conditions

• Tickets may not be refunded after purchase, regardless of the sales channel used (online platform, self-service machine, or on-site purchase), except in cases of force majeure as determined by the GEM.
• Tickets are valid only for the date and time specified. Failure to use a ticket within its validity period does not entitle the holder to a refund or exchange. Visitors are responsible for ensuring attendance within official operating hours.
• Each ticket permits single entry only. Re-entry to the GEM is not allowed once the visitor exits the premises.
• Tickets are non-transferable and may only be used by the individual whose name is associated with the booking.
• The GEM reserves the right to cancel, postpone, or reschedule events or tours at its discretion and without prior notice.
• The GEM reserves the right to refuse entry or remove any visitor who fails to comply with these Rules and Regulations, without entitlement to a refund.
• In the event of cancellation or postponement, ticket holders may be offered a voucher for a future visit or guided tour.
• By purchasing or using a ticket, visitors acknowledge and agree to abide by all GEM Rules and Regulations in effect at the time of their visit.

Copyright and Property Rights

The design, layout, text, images, data, coding, audio files, video files, software, documentation or other information contained in these files, and all other content on the website are proprietary to GEM or its licensors. As such these materials are protected by Egyptian copyright law and other restrictions.

GEM expressly prohibits the copying of any protected materials on its website. All uses are prohibited without the express written authorization of GEM.

Trademarks

Any trademarks, service marks, logos or brands used on the website are the property of the Grand Egyptian Museum (GEM). These trademarks, service marks, logos and brands cannot be used without the express written authorization of GEM.

Unauthorized use or infringement upon any of these trademarks, service marks, logos or brands will be prosecuted to the full extent of the law.
GEM reserves the right to display the trademarks of third parties on its website, but nothing contained in the website should be considered as permission for use without the express written authorization of GEM and the associated third party.

Privacy Policy

GEM is committed to protecting the privacy of visitors to the website in accordance with all applicable laws and regulations. The purpose of collecting any visitor information is to provide services, inform visitors of products, promotions, and opportunities, collect statistics and analyse trends to better improve customer experience. The data that is provided is maintained in a secure database.

GEM will continue to improve visitor confidence in how personal data is dealt with by making amendments to the policy as needed.

Links to third-party sites are provided only as a convenience and use of these third-party sites is expressly undertaken at the users' own risk. GEM does not review all sites linked to and from the website. GEM is not responsible for the content or privacy policies of any third-party sites linked to or from the website. A link does not imply sponsorship, endorsement or affiliation between the GEM and a third-party site, their content or materials.

Disclaimers of Warranties

Every effort and all due attention is taken in the preparation of materials presented on this website to ensure its accuracy and veracity. However, use of these materials is expressly undertaken at the users own risk and GEM disclaims all warranties, express or implied.

Limitation of Liability

The Grand Egyptian Museum, and its trustees, directors, officers, employees, and agents shall not be liable for any inaccuracies or errors or for any loss or damage arising from the use of or reliance on the website, its content or materials, even if GEM has been advised of the possibility of such damages.

Applicable Law and Jurisdiction

GEM Terms and Conditions and any amendments herein made shall be constructed and governed in accordance to the laws of the Arab Republic of Egypt.